Privacy Policy - markxeduverse.com
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Privacy Policy

Privacy Policy

Last Updated: July 3, 2026

Mark X Eduverse (“Mark X Eduverse”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of students, parents/guardians, and website visitors.

This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights regarding your personal information in connection with our website, markxeduverse.com, mobile application, and online learning services (collectively, the “Services“).

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please refrain from using our Services.

1. Information We Collect

A. Information You Provide Directly

We may collect the following information when you interact with us:

  • Student’s name, age, class/grade, and contact details.

  • Parent/guardian name and contact information.

  • Email address, phone number, and residential address.

  • Payment and billing information (processed securely through third-party payment gateways).

  • Information submitted through enquiry forms, demo class bookings, admissions, or mentor applications.

  • Communications with us via WhatsApp, email, phone calls, social media, or contact forms.

B. Information Collected Automatically

When you use our website or app, we may automatically collect:

  • Device information.

  • IP address.

  • Browser type and operating system.

  • Usage information, including pages visited, time spent, click activity, and learning interactions.

  • App usage data, assessment activity, and student learning progress.

  • Cookies and similar tracking technologies.

C. Information Received from Third Parties

We may receive information from:

  • Schools or institutions participating in our Institutional Solutions programmes.

  • Social media platforms when you interact with our official pages.

  • Third-party service providers assisting in delivering our Services.

2. How We Use Your Information

We use your information to:

  • Register and manage student enrolment and user accounts.

  • Deliver one-to-one tuition, group classes, and app-based learning.

  • Conduct live classes and provide academic support.

  • Personalise learning experiences and generate AI-powered assessments and progress reports.

  • Process payments and send fee-related communications.

  • Respond to enquiries, demo requests, and customer support requests.

  • Send updates regarding classes, schedules, academic progress, and important announcements.

  • Provide promotional, educational, or marketing communications (with an option to opt out).

  • Improve our website, mobile application, and educational methodologies.

  • Monitor and analyse usage trends to enhance user experience.

  • Comply with legal obligations and enforce our Terms and Conditions.

3. Children’s Privacy

Our Services are primarily intended for school students (Classes 1–12), many of whom are minors.

We collect personal information relating to minors only with the knowledge and involvement of a parent or legal guardian. Parents or guardians are responsible for reviewing and agreeing to this Privacy Policy on behalf of their children.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share information with:

Mentors and Faculty

Information necessary to conduct classes, assessments, and provide academic support.

Payment Service Providers

Third-party payment gateways that securely process transactions.

Service Providers

Technology partners, hosting providers, analytics providers, communication platforms (including WhatsApp Business), and other vendors assisting us in delivering the Services.

Schools and Institutions

Where students are enrolled through Institutional Solutions programmes.

Legal Authorities

Government agencies, courts, regulators, or law enforcement authorities where disclosure is required by law or necessary to protect our rights, users, or property.

All third parties are expected to process personal information in accordance with applicable data protection laws.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality.

  • Remember user preferences.

  • Analyse website traffic and usage patterns.

  • Enhance user experience.

Users may choose to disable cookies through their browser settings. However, certain features of the website may not function properly if cookies are disabled.

6. Data Security

We implement reasonable technical, administrative, and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure, misuse, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our Services.

  • Maintain academic and business records.

  • Comply with legal and regulatory obligations.

  • Resolve disputes and enforce agreements.

Information relating to inactive or discontinued students may be retained for a reasonable period before being securely deleted or anonymised.

8. Your Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023 (India), you may have the right to:

  • Access personal information we hold about you or your child.

  • Request correction or updating of inaccurate information.

  • Request deletion of personal information, subject to legal or record-keeping requirements.

  • Withdraw consent for marketing communications at any time.

  • Raise concerns or grievances regarding the processing of your personal information.

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website, mobile application, and communications may contain links to third-party websites or platforms, including social media platforms, payment gateways, and app stores.

Mark X Eduverse is not responsible for the privacy practices or content of these third-party services. We encourage users to review the privacy policies of such third parties before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or service offerings.

Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

Your continued use of our Services following the publication of changes constitutes acceptance of the updated Privacy Policy.

11. Grievance Officer / Contact Us

If you have any questions, concerns, requests, or grievances regarding this Privacy Policy or the handling of your personal information, please contact us:

Mark X Eduverse

Address:
Hilite Business Park, Kozhikode, Kerala – 673014

Email: academics@markxeduverse.com

Phone/WhatsApp: +91 95675 59222

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